Shipping policy

At GLOA, every order is carefully packed and shipped from our studio in Bali, Indonesia.

Order Processing

Orders are processed within 1–2 business days.

Orders are processed Monday to Friday. We do not process or dispatch orders on Saturdays, Sundays, or Indonesian public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email.

Bali Same-Day Delivery

Customers located in Bali can choose same-day delivery via GoSend (Gojek) or GrabExpress, subject to courier availability.

Same-day deliveries are arranged between 12:00 PM and 8:00 PM (WITA), Monday to Friday.

Orders placed after our daily collection window may be dispatched on the next business day.

Indonesia Shipping

We ship throughout Indonesia using trusted local courier partners.

Estimated delivery times:

  • Bali: 1–2 business days
  • Java: 2–4 business days
  • Other regions: 3–7 business days

Delivery times are estimates and may vary depending on the courier and destination.

International Shipping

We proudly ship worldwide from Bali, Indonesia.

Orders are processed within 1–2 business days before dispatch.

Estimated delivery times vary by destination and shipping service selected at checkout. While we work with reliable shipping partners, delivery times may occasionally be affected by customs processing, weather conditions, public holidays, or local courier delays.

Shipping confirmation will be sent once your order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are not included in your order total or shipping cost and are the responsibility of the customer.

If an order is refused due to unpaid customs fees or import duties and is returned to GLOA, any return shipping costs or fees incurred may be deducted from your refund.

Shipping Delays

While we always aim to deliver your order within the estimated timeframe, occasional delays may occur due to customs clearance, courier operations, weather conditions, or public holidays.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

GLOA is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us within 7 days of the expected delivery date at Team@gloahaus.com. We'll work with the shipping carrier to investigate and assist you as quickly as possible.