Returns & Exchanges

At GLOA HAUS, we carefully inspect every order before it is shipped. As a result, we do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Incorrect colour selection

Please refer to our size guide before placing your order. If you're unsure about sizing, we're always happy to help before you purchase.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery by emailing hello@gloahaus.com.

Your claim must include:

• Your order number

• A description of the issue

• One continuous, uncut video showing the unopened package being opened and the item clearly displaying the fault or issue

Claims submitted without an uncut unboxing video may not be eligible for review.

Return Shipping

If your return request is approved, you will be responsible for all return shipping costs. We recommend using a tracked shipping service, as GLOA HAUS is not responsible for returns lost or damaged in transit.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. If your claim is approved, your refund will be processed to your original payment method.

GLOA HAUS reserves the right to decline any return request that does not meet the conditions outlined in this policy.